At Anze Official, customer satisfaction matters to us. We take great care in packing and dispatching every order. However, if you face an issue with your order, please review our return and refund policy below.
Eligibility for Return & Refund
Refunds or exchanges are only applicable in the following cases:
- If the item you received is damaged
- If you receive a size different from what you ordered
No refunds or exchanges will be processed for any other reason.
Conditions for Approval
To be eligible for a return or refund:
- The issue must be reported within 48 hours of receiving your order
- The product must be unused, unworn, and unwashed
- The original tags, packaging, and invoice must be intact
- Proof of issue (clear photos or video) may be required
Our team will review the request before approval.
Non-Returnable Items
Please note that we do not offer returns or refunds in the following cases:
- Change of mind
- Color variation (minor color differences may occur due to lighting or screen settings)
- Incorrect size selected by the customer
- Sale or discounted items
Refund Process
Once your return request is approved:
- The item must be sent back as instructed by our team
- After inspection, a refund or replacement will be processed
- Refunds (if applicable) will be issued using the original payment method
Processing time may take 7–10 working days after approval.
Shipping Costs
- Shipping charges are non-refundable
- Return shipping costs may be the responsibility of the customer unless the issue is due to an error from Anze Official
How to Request a Return or Refund
To request a return or refund, please contact us with your order details and clear images of the issue.
📧 Email: Anzalnaeijazofficial90@gmail.com
📞 WhatsApp / Contact: 03212468638
Our customer support team will guide you through the process.
Final Note
Anze Official reserves the right to approve or decline any return or refund request that does not meet the policy conditions above. This policy is designed to ensure fairness for both our customers and our brand.
For any further questions, feel free to reach out — we are always here to help.